Credit and Vouchers

You can checkout using either Customer Credit or Sagepay.

Checking out with Credit

We no longer use credit notes - you just have a total amount of credit on your account. To use the credit you just select to pay by 'Customer Credit' in the drop down box instead of 'SagePay'. If you use customer credit to pay for your order, you must have enough credit on your account to pay for the whole amount. You can check what credit you have by using the tab in your account.

Small amounts of credit

If your total amount of credit isn't enough to purchase a ride entry, then you can purchase gift vouchers for the total amount of the credit, select to pay for it using 'customer credit' and the office will send you a discount coupon code to use against your next booking. If you do this, please put in the notes that you are exchanging credit.

Using Coupons in Checkout

If you have a received a Coupon voucher code since the new system has gone live then enter it into the discount coupon box and the amount will be deducted from the amount to pay. If the amount to pay then reduces to zero you must then opt to pay by Customer credit otherwise the transaction will fail.

You can only use a coupon if it is not more than the total amount of the order. If it isn't, you need to make your order up to at least the amount of the voucher by adding another item or adding gift voucher(s). If you make it up by adding gift vouchers, then put this in the notes and the office will then send you another discount code for the total value of the gift vouchers, that you can use later.